An Unexpected Error Has Occurred Please Try Again Later Or cac 11

Disclaimer:  These fixes are for Home Users Only.  Do not attempt these on your Government Figurer (unless otherwise noted)

Receive "ssl_error_bad_cert_alert" when using Firefox

Solution:  Follow Firefox configuration on Firefox back up page

All known Firefox SSL Fault codes:  http://world wide web.mozilla.org/projects/security/pki/nss/ref/ssl/sslerr.html

Receive "ssl_error_handshake_failure_alert" when using Waterfox to activate your PIV cert

Solution: Configure Waterfox to utilise your CAC, just like Firefox

Error Code [38]:  "Your Common Access Card (CAC) is invalid, and may be revoked or expired.  If you believe you lot have received this message in fault you may contact the DMDC Support Eye (DSC) at 800-477-8227."   when trying to admission DMDCs Self Service site to actuate your PIV subsequently getting a new CAC issued on 9 or 10 September 2013.

Error 38 Information: DEERS had communication problems between RAPIDS and the CA issuing servers, causing some CACs to not get programmed correctly on 9 & 10 September 2013.

Fault 38 Solution-1: Effort using your CAC once again.  Some people'south CACs "magically" started working the adjacent 24-hour interval. If you are non one of the lucky ones, try Solution ii beneath.

Mistake 38 Solution-two: Visit or Contact an ID card office and see if they know the system is functioning correctly and then get a new CAC issued.

Error 53:  "Your Common Access Card (CAC) certificates are invalid and access is revoked.  If you believe yous take received this message in fault you may contact the DMDC/DEERS Support officeholder (DSO) at 800-538-9552."

Mistake 53 Information: This is usually caused by your certificates existence revoked on your CAC.  This can exist because information technology is expired, you lot changed branches of the military (example: Regular Army to Army Reserve), retired, or your contract end date changed for contractors.

Error 53 Solution-1:  Visit an ID card office to get a new CAC issued

Fault 53 Solution-2: Sometimes yous tin effort the 32 bit Internet Explorer, if you notwithstanding accept problems, make sure your web browser is configured correctly.

Error 107: Receive "Fault 107 (net::ERR_SSL_PROTOCOL_ERROR): Unknown error." when using Google Chrome, Internet Explorer, or Firefox.

Fault 107 Solution: Follow this guide, slides xviii & xix

Error 117:  Receive "Fault 117 (cyberspace::ERR_BAD_SSL_CLIENT_AUTH_CERT): Bad SSL client authentication certificate"

Information:  This error can exist caused by incorrectly configured system files in your windows Operating System.

Error 117 Solution 1: Check your clock on your reckoner.  It cannot be off by more than 5 minutes from the web server

Error 117 Solution 2: Follow this guide

Error 117 Solution 3: Follow these steps to restore your computer

ane) Logon to your reckoner equally an administrator.

2) Click the Start push button, All Programs, Accessories, Organization Tools, then click System Restore.

3) In the new window, select "Restore my computer to an before fourth dimension" option and so click Side by side.

four) Select the most recent system restore bespeak from the "On this list, click a restore indicate" list, and and so click Next.

5) Click Next on the confirmation window.

6) Restart the computer when the restoration is finished.

Error 141: Receive "Mistake 141 (net::ERR_SSL_CLIENT_AUTH_SIGNATURE_FAILED): Unknown mistake"  when using Google Chrome on a Mac

Error 141 Solution 1:  http://www.thursby.com/forum/viewtopic.php?f=11&t=99

Fault 141 Solution 2:  http://community.centrify.com/t5/Express-for-Smart-Bill of fare/Repeated-Error-141-on-Mountain-Lion-Chrome-amp-Safari/td-p/9428

Error 310: Receive "Mistake 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects"

Error 310 Solution: Double check your clock and time zone on your computer.  If your clock is off by more than 5 minutes compared to the server you are trying to communicate with, y'all'll receive this mistake.  Information institute at TomsHardware

Error 400:  Receive "HTTP 400 Bad Asking" after entering PIN when trying to access the Navy'southward Outlook Web App (OWA) servers:  https://webmail.east.nmci.navy.mil or https://webmail.due west.nmci.navy.mil

Error 400 Information:  The OWA servers are under extreme load with more people using them to check their email.

Mistake 400 Solution:  Try to access the site later.  You tin phone call their aid desk at: 866-843-6624 and express your opinion with them.

Error 403.vii:  Receive "Error 403.seven - Forbidden:  SSL customer certificate is required.

Error 403.7 Solution: Install DoD certs again from links on http://militarycac.com/dodcerts.htm

Error 500:  Receive "Error Lawmaking: 500 Internal Server Error.  The server denied the specified Uniform Resources Locator (URL).  Contact the server administrator."  or "Certificate is revoked"

Error 500 Solution ane (Windows): Follow this guide

Error 500 Solution 1a (Windows):  Run the Cross Cert Removal Tool version ane.fourteen, dated three MAR 2022 from:

MilitaryCAC

http://militarycac.org/crosscertremover/unclass-fbca_crosscert_remover_v114.zip

or DISA

http://iase.disa.mil/pki-pke/function_pages/downloads/unclass-fbca_crosscert_remover_v114.zip

Error 500 Solution 2 (Mac):  Follow this information

Error 500 Solution 3 (Windows): Make sure y'all are selecting the Email certificate (for most users) and PIV certificate (for Dual Persona users)  IF you have selected the wrong certificate, close the web browser, remove, so reinsert your CAC.

Fault 500 Solution 4 (Mac): Make sure yous are selecting the EMAIL document (for most users) and PIV certificate (for Dual Persona users)  IF you have selected the wrong certificate you volition need to clear your keychain.

Error 500 Solution 5 (both Bone'): Close ALL open web browsers, endeavor to access the website over again.  Sometimes a restart of the computer is also necessary.

Error 500 Solution 6: (Windows): Contact the Army Enterprise Service Desk-bound and request  they effigy it out.  Their number is:  866-335-2769

Error 107 9: Receive "Fault 1079:  The account specified for this service is dissimilar from the account specified for other services running in the same process."

Error 1079 Solution: Visit:  http://back up.microsoft.com/kb/2478117

Error 1316:  Receive "Error 1316.  A network error occurred while attempting to read from the file C:\"

Mistake 1316 Solution: Download Microsoft Windows Installer Cleanup Utility and uninstall ActivClient with this program.  Once uninstalled, restart computer, and then install your ActivClient software.  This program will Not work on Windows 7 or viii, so, attempt the programs below.

Download any of the below uninstaller programs (listed alphabetically) and try to uninstall ActivClient.  In one case uninstalled, restart estimator, and so install your ActivClient software once again.

Ashampoo Uninstaller

GeekUninstaller

IObit Uninstaller

PC Decrapifier

Revo Uninstaller Pro

Total Uninstall (my preference)

Error 1316 Solution 2:  Your current profile is probable decadent.  Create a new profile and install the programs from that profile.  Here'southward how to build a new contour.

Error 1321:   Receive: "Error 1321, the installer has insufficient privileges to modify the file c:\program" when trying to install ActivClient.

Error 1321 Information / cause:  This error may be acquired past Windows organisation files damage.  The corrupted Windows arrangement files entries can be a real threat to the well being of your computer.

Error 1321 Solution: Make sure y'all are logged in as an ambassador to perform the install.

Error 1321 Solution ii: http://www.wiki-errors.com/err.php?wiki=1321

Error 1324 :  Receive " Error 1324. The path <insert file name here>  contains an invalid character."

Mistake 1324 Solution:  This article should be able to assist you.  http://windowsxp.mvps.org/usershellfolders.htm

Error 1324 Due south olution 2: Consider building a new contour and practise the install / uninstall from the new profile.

Error 1327 :  Receive " Mistake 1327.  Invalid Drive X"  (X=whatever drive letter other than C)

Fault 1327 Solution:  Get to Offset, Run, type in REGEDIT <Hit Enter or OK>  Navigate to:  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Explorer\User Shell Folders

In the right pane - look for any entries which has an X or whatsoever other alphabets not C (your Os folder) alter information to C:\

Error 1327 Solution 2: Create a new profile on your computer and install ActivClient from the new profile.

Fault 1327 Solution 3:  Follow guidance on back up.microsoft.com (has not been tested yet)

Error 1327 Solution 4:  Follow guidance on error1327.net  (has non been tested yet)

Error 1355 :  Receive "Error 1335.  The cabinet file 'Data1cab' required for this installation is decadent and cannot be used. This could indicate a network fault, an error reading from the CD-ROM, or problem with this packet."

Error 1355 Solution :  Instead of downloading ActivClient to your estimator, so running it, endeavour selecting Run when prompted from AKO.

Fault 1355 Solution 2: Follow guidance hither:  http://www.techspot.com/vb/topic116856.html

Error 1355 Solution 3:  Follow guidance here:  http://back up.microsoft.com/kb/314810

Error 1500 :  Receive "Error 1500, another installation in progress, you must consummate installation before continuing this one." when trying to install ActivClient

Mistake 1500 :  Try restarting the computer, and so effort install once more.

Error 1500 Solution 2: a.  Navigate to "Services and Applications" in Calculator Management. (Right click on Computer and click manage), Practise THIS Under A LOGIN WITH Ambassador RIGHTS.

b.  Expand Services and Applications

c.  Click on Services

d.  In the right side of the window Sort by name and become downwards to Windows Installer. By default the showtime upwardly type will exist set up to Manual.  (You will notice that the status volition read "Started" fifty-fifty though you know that information technology is not really running).

e.  Right click on it and select properties

f.  In the middle of the popup box you volition see Startup Type.  Use the drop downward pointer and select 'Disabled' and click apply.

1000.  Close out and reboot the calculator.  The service is now fix to disabled so on reboot it volition non still think it has been started.  At present follow the to a higher place steps again and select 'Transmission' and click use and close out the Reckoner Management screen.

Mistake 1613 : Receive "Error code 1613:  This installation bundle could not be opened.  Verify that the package exists and that yous tin can access information technology, or contact the application vendor to verify that this is a valid Windows Installer parcel"

Error 1719 :  Receive "Error 1719:  Windows installer service could not be accessed."

Error 1719 Solution:  Visit:  http://answers.microsoft.com/en-usa/windows/forum/windows_vista-hardware/windows-installer-mistake-code-1719-problem/f270d2b0-e570-4009-90f6-aecbd685b8fd

Error 1720:  Receive "Error 1720:  There is a trouble with this Windows Installer packet. A script required for this install to complete could non be run. Contact your back up personnel or package vendor."

Mistake 1720 Solution:  Visit: http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/0b965fe8-2d16-498c-bb88-395911e13146

Fault 1720 Solution 2:  Visit:  http://knowledge.donjohnston.com/kb/questions.php?questionid=254

Error 1721 : Receive " Error 1721. There is a trouble with this windows Installer Package. A program required for this install to complete could not be run."

Error 1721 Solution:  Visit:  http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-1721there-is-a-problem-with-this-windows/200328d1-3310-49f2-942a-145a09041188

Error 1722 :  Receive "Mistake 1722. There is a trouble with the Windows Installer packet.  A program run as office of the setup did not stop every bit suspected.  Contact your Support personnel or parcel vendor."  when installing ActivClient 64 bit on Windows 7 or Vista.

Error 1722 Solution:  Select OK

Error 1722 Solution 2:  Make certain you are using the latest Windows Installer (Performing a Windows update should take care of this).

Error 1722 Solution 3: Temporally disable any Antivirus / Firewall programs you take running

Error 1722 Solution 4:  Make sure you are running the file equally an administrator.

Fault 1722 Solution v: Create a new profile on your computer and install ActivClient from the new profile.

Mistake 1722 Solution six:  Unfortunately, if the higher up v Solutions do not work, your just other choice volition be to reload your Operating System (every bit there is a "something" decadent in your Windows install).

Mistake 1901:  Receive "Error 1901 error attempting to read from the source installation database c:\windows\installer\9df6bf.msi" when trying to install ActivClient

Fault 1901 Solution:  Run Windows update to go the latest Windows installer package for your computer.

Error 1901 Solution2: Temporarily turn off any antivirus / antispyware programs (like Spybot and MacAfee) then endeavor the install again

Error 1920 :   Receive "Error 1920 service smartcard failed to start.  Verify that you lot have sufficient privileges to showtime organisation services."  Seen with Windows 8

Error 1920 Solution 1:  Visit:  http://answers.microsoft.com/en-u.s./windows/forum/windows_8-hardware/mistake-1920-service-smart-carte-failed-to-start/8d82fac0-cd3d-42ae-b7b6-40b7d66a125b

Error 1920 Solution 2: Run this registry file to right your registry Notation: Anytime yous make changes to the Registry information technology is a recommended yous dorsum information technology up start

Error 1920 Solution 3: Follow these fixes to go your Smart Card service to start

Error 1935 :  Receive "Mistake 1935.  An error occurred during the installation of assembly component {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}.HRESULT: 0x80070BC9." or "Fault 1935. An error occurred during the installation of assembly component {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}. HRESULT: 0x8007054F." or "Error 1935.  An fault occurred during installation of assembly component {d2730d3f-3c41-5884-ao1f-c8b3b9a1e18e}. HRESULT: 0x0070424."

Error 1935 Solution:  In that location is more than likely a program that is running in the background that is not allowing ActivClient to install.  If yous accept any Antivirus, antispyware, or system mechanic programs running, please disable them.  More information can be found regarding this error at:  http://back up.microsoft.com/kb/902330

Error 2738 : Receive "Error 2738. Could not access VBScript run time for custom activity" while installing ActivClient

Mistake 2738 Crusade: This mistake message indicates that the VBScript engine is not currently registered on the machine where the install / uninstall is taking place.

Annotation:  If you take Windows 7, yous may not need ActivClient, which could resolve this mistake for yous.

Error 2738 Solution / Resolution: The VBScript engine tin can be quickly registered by following these steps:

a . Run Control Prompt as administrator
a.1 Start Menu -> All Programs -> Accessories
a.2 Right click on Command Prompt and select Run as administrator
b. 32 flake Windows:  At the Control Prompt , Type: cd\, and so cd windows\system32 and hit Enter

     64 scrap Windows:  At t he Command Prompt, Type: cd\, so cd windows\syswow64 and hitting Enter
c. At the Command Prompt, Type: regsvr32 vbscript.dll and hit Enter

Error 2738 Solution / Resolution (additional steps): Users may also need to remove the vbscript registry key:

32 bit: Windows users navigate to:  HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}  and then re-register vbscript.dll.

64 flake: Windows users navigate to:  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}

Visit this link for more info.  A user couldn't complete the installation without performing these additional steps.

Note: If you have bug deleting the registry key.  Right click the Registry file [yous are trying to delete mentioned above], Select Permissions, Advanced (button), Select Owner (tab), Under Modify owner to: select Administrators, Utilize, then OK.

Now that you are back on the Security tab, select Administrators, click the Allow box next to Full Control, hit Apply, and then OK.

You should at present be able to Right click and delete the Registry key.

Restart your computer, then try the install / uninstall again

Fault 2738 Solution ii:  Your McAfee, Symantec / Norton, or Kaspersky Antivirus tin can also exist causing this issue for you lot.  Endeavour temporarily disabling the antivirus program during the ActivClient install  / update.  McAfee users may accept to uninstall it, you can endeavor running the McAfee removal and cleanup utility

Error 2738 Solution iii: Your electric current profile could be corrupt.  Create a new contour and install the programs from that profile.  Here's how to build a new profile.

Fault 2738 Solution 4:  If the above ideas don't piece of work, in that location is a problem with your Windows installation, and the only option left is to support your files and reload your Windows Operating Organization.

Mistake 2753 Trouble:  Receive "Internal Error 2753"

Information:  The Microsoft Windows error "Internal Error 2753" is related to a Windows Installer failure.  If this error is popping up equally a prompt on your Windows operating system, you will non be able to install applications on your system. Thankfully, there is an easy fix for this problem that you tin can perform using your computer'southward DOS prompt.

Error 2753 Solution:

Step1 .  Windows Vista & vii users - Click on the Windows Orb icon (lower left of your primary desktop screen), in the Start Search box, type in "CMD."  You will see a list of choices, select CMD under Programs and hit Enter. Yous can also navigate to it by clicking on the Start Orb, go to "All Programs," "Accessories" and cull "Control Prompt," and the DOS window will appear.

Windows XP Users - Click the Start push, click on "Run," then type "CMD" in the run box and hit the Enter key

This will bring up a black DOS command window.

Step ii.  Blazon "regsvr32 vbscript.dll" without the quotation marks, brand sure you put the space in between 32 and vbscript, press <Enter>

Footstep three.  You lot should now see the message "DllRegisterServer in vbscript.dll succeeded," if this message appears, the required files for the installer have been successfully registered, and you should be able to install your apps.

Step four.  Click on the installer file for your application and come across if the error appears again.  If the installation begins, the files are now properly registered.  Repeat the process one more time if the installation still gives the Error 2753 message.

Error 2753 Solution ii:  Follow guidance on Microsoft's website, they accept an automated file yous tin can use.

Error 2753 Solution 3: Make sure the file you are trying to install is not already installed (or have a binder in Program Files).  Instance: you are receiving this error when trying to install ActivClient.  After you have uninstalled and restarted your computer, get to:  C:\Programme Files\ and C:\Program Files (x86) and delete the binder titled: ActivIdentity.  Once deleted, try the install again.

Error 2755 Problem:  Receive "Error 2755: Server returned unexpected error 110 attempting to install package ActivClient CAC x86 six.two.msi"

Mistake 2755 Solution: This is related to using Encrypted File Arrangement (EFS). Try copying the installer programme [ActivClient CAC x86 six.2.msi] to a USB bulldoze (unencrypted FAT32 file system) and try the install over again.

Error 4012:  CAC Not Establish in Reader when trying to actuate PIV at https://www.dmdc.osd.mil/self_service

Error 4012-one Solution:  Identify CAC into reader and try over again

Error 4012-ii Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4015:  Time Out / Timing Out when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 4015-1 Solution: Website is not functioning correctly, try again later

Error 4015-2 Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4017:  Could non process your asking, Delight try again when trying to actuate PIV at https://www.dmdc.osd.mil/self_service

Error 4017-ane Solution: Website is not operation correctly, try again later

Error 4017-two Solution: Follow Solution on Enterprise Email folio of exposing your PIV using ActivClient instead

Error 4018:  Unable to connect to the LCM user portal. Please contact assist desk

Error 4018 Solution: Website is not functioning correctly, effort over again after

Error 4019:  Unable to submit request to LCM user portal when trying to activate PIV at https://world wide web.dmdc.osd.mil/self_service

Error 4019-1 Solution: Website is not functioning correctly, try over again after

Mistake 4019-2 Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4020:  Middleware is either improperly installed or not installed at all.  Delight confirm or upgrade your middleware version and try once more.

Fault 4020 Solution: You practice not have the latest ActivClient installed, please re review how to actuate your PIV cert here.

Fault 4022:  Unable to update CAC when trying to actuate PIV at https://world wide web.dmdc.osd.mil/self_service

Fault 4022-ane Solution : Website is not functioning correctly, try again afterwards

Error 4022-2 Solution: Follow Solution on Enterprise Electronic mail folio of exposing your PIV using ActivClient instead

Fault 4023:  Reading Data from CAC Error when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Mistake 4023-1 Solution :  Try reinserting the CAC, try site again, endeavour once more later

Error 4023-2 Solution: Follow Solution on Enterprise Email folio of exposing your PIV using ActivClient instead

Error 4024:  Failed to Disconnect SMO user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 4024-i Solution : Website is not functioning correctly, try once more later

Fault 4024-2 Solution: Follow Solution on Enterprise Email folio of exposing your PIV using ActivClient instead

Mistake 4027:  "Error occurred on Server" when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Fault 4027-1 Solution :  Website cannot handle the volume of traffic, effort again after

Error 4027-2 Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4028:  "An unexpected Error has occurred on Server" when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 4028-1 Solution : Website is not functioning correctly, endeavour again later

Error 4028-ii Solution :  Phone call their help website assist desk:  800-477-8227 (hours: 24 / 7)

Mistake 4034:  Error com to LCM user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Mistake 4034-i Solution : Website cannot handle the volume of traffic, effort once again after

Error 4034-two Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 5011: ActivClient on this calculator may have been configured to use the PIV EndPoint interface.  The ActivClient configuration must be inverse to "Prefer GSC-IS over PIV EndPoint" before the CAC tin exist updated. when trying to activate PIV at https://world wide web.dmdc.osd.mil/self_service

Error 5011-1 Solution:  Follow Solution guidance on PIV activation page, only do the opposite of what it says, meaning Prefer GSC-IS over PIV EndPoint... modify the No to a Yes. You lot will need to restart your computer before trying again.

Error 12221 - Mac:  Receive Fault 12221 when trying to admission webmail.

Error 12221 Solution-i:  Articulate your keychain of all items that mention 'postal service.mil' and try accessing post.mil again.

Error 12221 Solution-2:  Visit:  http://www.thursby.com/forum/viewtopic.php?f=11&t=37 for their ideas to fix this

Mistake 12221 - Windows:  Receive Error 12221 when trying to access webmail

Error 12221 Solution: Install DoD certs again from links on http://militarycac.com/dodcerts.htm

If the above idea does not work on its own, then Delete all DoD certs from Internet Explorer, Tools, Internet Options, Content (tab), Certificates (button), Intermediate Certification Authorities (tab).  Install DoD certs again from links on http://militarycac.com/dodcerts.htm

Mistake 100001: Receive Error 100001 when calculation DoD certificates to your Mac

Mistake 100001 Solution: Run Disk Utility to run First Aid.  Then in Finder click Go, press the Alt-Option fundamental, Select Library from the dropdown menu. Move the Keychains (folder) to your desktop and restart computer.  You will take to reenter Apple tree ID countersign and other passwords.  You should now be able to install the DoD certificates.  In one case everything is working, y'all tin can motion the Keychain (binder) from your desktop to your trash.

Mistake 100013:  Receive Error 100013 when adding X509Anchors (CA certificates) certs to your Mac.

Error 100013 Solution :  Visit the Aikidoka Technologies site for instructions (even though information technology shows Snowfall Leopard, it should work for any version of Mac OS

Mistake 2148073485: When attempting to sign a PDF, Receive "Error encountered while signing:  The Windows Cryptographic Service Provider reported an fault:  Key does not exist.  Error Code: 2148073485"

Error 2148073485 Solution:  Uninstall Adobe Reader DC, Restart computer, then download Adobe Reader XI (Select Operating System, Language, and Reader 11.x.x).

.

Fault 2148073497: When attempting to sign a PDF, Receive "The Windows Cryptographic Service Provider reported an error:  The keyset is not defined.  Error Code: 2148073497"

Error 2148073497 Solution: Select the other certificate (if default is DOD CA-xx, endeavour DOD EMAIL CA-20)

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Source: https://militarycac.com/errorcodes.htm

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